Terms of Service
These Terms govern your use of the website fikapro.igiza.ai and the Fika Pro cloud platform for travel agencies provided by Igiza Inc. (“Fika”, “we”, “us”). Fika includes agency accounts, bookings, itineraries, traveler portals, payments, ledgers, and billing. By using the site or platform, you agree to these Terms.
1. The service
Fika is a subscription software service for travel agencies. Plans include Free, Starter, Growth, and Enterprise, each with booking, user, messaging, and storage limits published on the pricing page. Paid plans start with a free trial; subscriptions renew each billing period until cancelled.
2. Accounts and plans
You must provide accurate information and protect accounts, passwords, API keys, and access tokens. Activity through your account or credentials is treated as authorized by you. If you discover leakage, abnormal usage, or unauthorized access, you should disable the affected credential and notify Fika immediately. Upgrades take effect immediately with prorated charges; downgrades and cancellations return the account to the Free plan at the end of the paid period.
3. Agency and traveler data
You are responsible for bookings, client records, itineraries, files, and messages you submit through Fika. You represent that you have lawful rights to process and submit traveler data — including names, contacts, and travel documents — and will not submit illegal, infringing, confidential, unauthorized, or malicious content.
Without a separate written agreement, you must not submit specially regulated data such as health data, financial account data, identity documents beyond what travel requires, minors’ information, biometrics, precise location, full payment card data, or other sensitive personal information.
You retain ownership of your agency data. You grant Fika the processing rights necessary to provide, protect, bill, and improve the service.
4. Prohibited uses
You must not use Fika for illegal activity, fraud, phishing, spam, malware, attacks, security bypass, privacy violations, intellectual property infringement, or violations of export control or sanctions rules.
5. AI features
Itinerary drafts and automation suggestions are starting points, not finished work. You are responsible for reviewing them before sending anything to travelers or suppliers. Fika does not provide legal, financial, or other professional advice.
6. Billing and payments
Subscription fees are billed per plan through our payment processor and are non-refundable. Traveler collections (M-Pesa, cards) settle to your connected accounts minus applicable provider fees. Taxes, invoices, refunds, and disputes are governed by checkout pages, order records, and applicable law.
You can cancel anytime — cancellation stops renewal at the end of the current billing period, and the account returns to the Free plan.
7. Limits, suspension, and termination
Fika may apply limits to accounts, API keys, request rates, bookings, messages, storage, or risk behavior. Fika may suspend, restrict, or terminate service for non-payment, abuse, legal risk, provider failure, security incidents, breach of terms, or regulatory requirements.
8. Third-party services
Third-party login, payment (M-Pesa, Stripe, Paystack), messaging, GDS, supplier, and cloud providers are governed by their own terms and privacy policies. Fika does not guarantee continuous availability of third-party services or assume responsibility beyond legal requirements for third-party pricing, latency, failures, or outputs.
9. Intellectual property and trademarks
“Fika”, “Fika Pro”, “Igiza”, related logos, the hosted interface, documentation, service design, and related intellectual property belong to Igiza Inc. or its licensors. Without authorization, you may not copy, modify, reverse engineer, resell, rent, or sublicense the service.
Third-party names and brands referenced on the site, including for comparisons, belong to their respective owners and are used for identification only. You retain rights to your own content, but grant Fika the processing rights necessary to provide, protect, bill, and improve the service.
10. No warranty
To the fullest extent permitted by law, Fika is provided as-is and as-available. We do not guarantee uninterrupted, error-free service or that Fika will meet every business objective.
11. Limitation of liability
To the maximum extent permitted by law, Igiza Inc. will not be liable for indirect damages, lost profits, data loss, business interruption, third-party service failures, or consequences of automated suggestions. This does not exclude or limit liability that cannot be excluded by law, including liability for intentional misconduct, gross negligence, personal injury where legally non-waivable, or mandatory consumer rights.
12. Updates
Fika may update these Terms. Material changes will be communicated through the page, in-app notice, or email. Continued use after changes take effect means you accept the updated terms; if you do not agree, stop using the service.
13. Contact
Questions? Reach us at support@fika.igiza.ai.