Privacy Policy
This Privacy Policy explains how Igiza Inc. (“Fika”, “we”, “us”) handles information in connection with the website fikapro.igiza.ai and the Fika Pro cloud platform for travel agencies, including bookings, payments, traveler portals, ledgers, and billing.
1. Fika is cloud-hosted
Fika Pro runs as a hosted service. When agencies and travelers use accounts, bookings, payments, portals, and ledgers, we process the information needed to provide, secure, meter, and bill those services.
Payments are processed by regulated payment providers (M-Pesa Daraja, Stripe, Paystack). We store payment references and statuses needed for reconciliation — never full card numbers.
2. Information the website collects
When you visit fikapro.igiza.ai we collect limited, standard analytics to understand traffic and improve the site:
- Usage analytics — pages viewed, referrer, approximate location (from IP), device and browser type, via privacy-respecting analytics providers.
- Cookies / local storage — used for analytics and to remember preferences such as your language. You can control cookies through your browser and our cookie notice.
We do not sell your personal information.
3. Information the Fika platform collects
When you register or sign in, we collect account and authentication information such as name, email, password hash, email verification records, password reset records, sessions, and basic profile information.
When agencies use the platform, we process agency data: bookings, quotes, itineraries, clients and traveler details submitted by the agency (names, contacts, travel documents), suppliers and rates, invoices and payments, notifications, portal activity, and audit logs. Agencies are responsible for having lawful grounds to share traveler data with us.
When travelers use the portal, we process bookings, payments, messages, documents, and preferences needed to operate their trips. We do not intentionally use traveler content for any purpose beyond operating the service.
4. How we use information
We use information to create and maintain accounts, complete sign-in and email verification, secure accounts, prevent fraud and abuse, process bookings and payments, reconcile supplier settlements, send trip and payment notifications, provide support, debug failures, improve product experience, perform contracts, and meet legal, tax, accounting, and security obligations.
With your consent, we may use your email to send product updates, onboarding guidance, and marketing communications about Fika. You can opt out at any time by contacting us at support@fika.igiza.ai, without affecting service-related and transactional emails such as sign-in codes, booking confirmations, payment receipts, and billing notices.
5. Third-party services and sharing
The website and platform may use third-party analytics, hosting, infrastructure, database, email, SMS, WhatsApp, security, fraud prevention, payment, and login providers. These may include Cloudflare, M-Pesa Daraja, Stripe, Paystack, and messaging providers. These providers process data on our behalf or under their own terms, depending on the service.
We do not sell personal information or share it for cross-context behavioral advertising. We may disclose information where required for legal compliance, regulatory inquiries, security incidents, disputes, mergers, restructuring, or asset transfers.
6. Cookies, local storage, and security checks
Fika uses necessary cookies, session tokens, and local storage to maintain login state, remember language preferences, identify anonymous sessions, and protect the service. Cloudflare Turnstile may process device, network, and interaction signals to distinguish normal users from automated access.
7. Data retention and security
Email codes usually expire within 10 minutes and password reset links within 30 minutes. Product analytics events are usually retained for 90 days.
Account information is retained while the account remains active. After account closure, non-essential information will be deleted or anonymized within a reasonable period. Payment, invoice, ledger, usage, fraud prevention, and audit records may be retained for legal, tax, accounting, security, and dispute needs.
We apply reasonable technical and organizational measures to protect data. No method of transmission or storage is completely secure.
8. Your choices and rights
Depending on your location, you may have the right to access, correct, or delete personal data we hold, and to object to or restrict certain processing. You can also disable cookies in your browser. To exercise any of these, contact us (below).
Subject to applicable law, you may also request a copy, export, withdrawal of consent, restriction or objection to processing, account closure, or complaint review. We may verify your identity before acting on requests. Records required for billing, security, compliance, disputes, or legal obligations may not be deleted immediately.
9. International processing
Fika uses global cloud, payment, login, and security services, so information may be transferred to or processed outside your country or region. Where law requires separate consent, standard contracts, assessments, data processing agreements, or other cross-border mechanisms, we will follow those requirements.
10. Minors
The Fika website and platform are business tools for travel agencies and are not directed to children under 13 (or the age required by your jurisdiction), and we do not knowingly collect their personal information. Minors must not register without guardian consent. If we learn that we collected a minor’s information improperly, we will delete or restrict it as required by law.
11. Changes
We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above.
12. Contact
For privacy-related inquiries, contact support@fika.igiza.ai. We aim to respond to privacy requests within 30 days and urgent security matters within 72 hours.