Destination management, simplified
Coordinate local ground services, manage supplier networks, and deliver seamless in-destination experiences for your international tour operator and travel agency partners.
In one line
An enterprise operational platform that connects international wholesale demand with local African safari, lodge, and ground transport supply in real time.
How Fika powers destination management
- 01
Centralize Local Supplier Contracts
Upload confidential hotel contracts, park permit rates, bush flight charters, and vehicle tariffs into one structured supplier repository with seasonal validity rules.
- 02
Dispatch Ground Transfers & Excursions
Assign licensed safari driver-guides, monitor flight arrivals, and track vehicle movements via live dispatch radar with instant WhatsApp driver alerts.
- 03
Provide a Dedicated B2B Partner Portal
Give overseas tour operators and wholesale agents a branded portal to request quotes, view live lodge availability, and place confirmed bookings 24/7.
- 04
Automate Multi-Currency Settlements
Balance accounts in USD, EUR, GBP, KES, and TZS. Automate partner commission statements and supplier payouts using built-in double-entry accounting.
Built for destination excellence
Ground Services & Fleet Dispatch
Coordinate transfers, safari guides, excursions, and VIP airport meet-and-greets in real time.
Local Supplier Network
Centralize supplier relationships, rate cards, payment terms, and incident histories across all destinations.
Real-Time Operational Radar
Monitor in-destination travelers, flight delay alerts, vehicle breakdowns, and emergency escalations.
B2B Partner Booking Engine
Empower international tour operators to book your local ground services with agency-specific net tariffs.
Multi-Currency Wallets & FX
Handle multi-currency collections and disbursements with real-time FX tracking and zero spreadsheet conversion errors.
Traveler Mobile App & Digital Vouchers
Issue branded digital vouchers and itinerary access directly to arriving international guests.
Fika vs. traditional DMC management
| Capability | With Fika Travel OS | Traditional Setup |
|---|---|---|
| Supplier Contract Management | Centralized digital rate repository with date validity | Folders of PDF rate sheets and lost contract emails |
| Fleet & Driver Dispatch | Live radar dispatch, GPS tracking, and WhatsApp alerts | Constant phone calls to drivers during airport pickups |
| International Partner Portal | Branded self-service B2B portal with net rates | 24-48 hour email delay to confirm local services |
| Incident Management | Structured operational escalations with SLA tracking | Uncoordinated WhatsApp messages during emergencies |
| Multi-Currency Reconciliation | Automated multi-currency ledger balancing | FX discrepancies and manual bank reconciliation |
Frequently asked questions
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01 How does Fika help DMCs manage international agent relationships?
Fika provides customized B2B portals for each overseas partner, showing their contracted net tariffs, agreed credit terms, and live booking confirmations without revealing internal supplier margins.
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02 Can Fika handle last-minute flight delays and schedule changes?
Yes. Operational staff receive instant flight delay alerts and can reassign transfer drivers or notify hotel front desks directly from the dispatch calendar.
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03 How does supplier settlement work across East Africa?
Fika supports multi-currency supplier settlement via local bank wire, international swift, and local mobile money (M-Pesa B2B and C2B), tracking every ledger entry automatically.
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04 Can our overseas partners download white-label documents for their travelers?
Yes. Travel vouchers and itinerary proposals can be dynamically branded with either your DMC identity or your partner agency’s logo and contact info.
Ready to power your destination network?
Start your 14-day free trial or book a custom DMC workflow demo today.