Built for modern travel agencies
Whether you’re a boutique safari agency or a growing retail travel business, Fika unifies bookings, itineraries, client CRM, supplier commissions, and invoicing into one coherent operating system.
In one line
Replace messy spreadsheets, disconnected WhatsApp chats, and manual supplier reconciliations with an all-in-one operating system engineered specifically for travel commerce.
How Fika transforms travel agencies
- 01
Centralize Inquiries from Every Channel
Capture traveler inquiries from your website, WhatsApp Business chats, and agent emails directly into a structured, visual sales pipeline. Never lose track of a high-value safari lead again.
- 02
Generate Interactive Itinerary Proposals
Create stunning, day-by-day branded web proposals with destination photography, interactive maps, lodge details, and real-time margin calculations in minutes instead of hours.
- 03
Automate Supplier Bookings & Allotments
Reserve lodge rooms, safari vehicles, and transfer legs with a single click. Maintain live supplier rate cards and generate digital supplier confirmation vouchers automatically.
- 04
Collect Payments & Empower Travelers
Offer travelers instant digital checkout via M-Pesa or credit card with flexible installment schedules. Give them a private, branded web portal to view live itineraries and countdowns.
Core agency capabilities
Complete Booking Management
Manage reservations, room allocations, flight PNRs, and vehicle fleets in one centralized calendar.
Client CRM & Traveler Profiles
Maintain comprehensive traveler profiles with dietary needs, passport details, past trips, and loyalty history.
Automated Invoicing & M-Pesa
Generate professional multi-currency invoices with automated reconciliation against Safaricom M-Pesa.
Interactive Proposal Studio
Deliver client proposals that look like luxury travel magazines, complete with live quote acceptances.
Team Workload Sharing
Distribute incoming leads across agents, track performance quotas, and maintain full conversation context.
Supplier Network & Commissions
Track supplier commission tiers and automate settlements with double-entry ledger accuracy.
Fika vs. traditional agency workflows
| Capability | With Fika Travel OS | Traditional Workflow |
|---|---|---|
| Lead & Inquiry Tracking | Visual pipeline with WhatsApp & email sync | Scattered email threads and sticky notes |
| Itinerary Proposals | Interactive branded web pages + PDF exports | Static Word documents or clunky spreadsheets |
| Payment Collection | Direct M-Pesa Daraja + Stripe with auto-receipts | Manual bank screenshot verification |
| Traveler Experience | Live mobile portal with trip countdowns & vouchers | PDF attachments lost in email inboxes |
| Accounting & Ledger | Automated double-entry ledger reconciliation | End-of-month manual spreadsheet chaos |
Frequently asked questions
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01 Can we import our existing client and supplier data?
Yes. Fika provides one-click CSV and Excel import tools for client contacts, past booking histories, supplier directories, and lodge rate cards. Our team also provides white-glove migration assistance.
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02 Does Fika work for solo agents as well as multi-agent teams?
Absolutely. Fika offers a Free tier designed specifically for independent solo agents, while our Starter and Growth plans provide role-based permissions, agent workload sharing, and team collaboration.
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03 How does M-Pesa integration work?
Fika connects directly to Safaricom’s Daraja API. When a traveler pays via M-Pesa STK Push or Paybill, the payment is instantly matched to their booking invoice, triggering an automated receipt and itinerary update.
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04 Can we customize proposals with our agency branding?
Yes. All client proposals, traveler portals, vouchers, and invoices feature your agency logo, brand colors, custom domain, and company contact details.
Ready to modernize your travel agency?
Start your 14-day free trial today. No setup fees, no credit card required.